Policies
This page explains our policies for digital products sold by MoonKnight.
Digital Delivery Policy
- Digital products only: We sell digital products (e.g., downloadable files or access to digital content/services). No physical items are shipped.
- Delivery method: After successful payment, you will receive access to the digital product via the website and/or an email confirmation containing instructions to access/download the product.
- Delivery time: Most orders are delivered instantly or within a short time. If you do not receive access within a reasonable time, please contact us.
Refund & Cancellation Policy (Digital Products)
Because our products are digital in nature, refunds are handled on a case-by-case basis.
- Accidental duplicate purchase: If you accidentally purchase the same digital product more than once, contact us and we will review your request.
- Access or technical issues: If you cannot access the product due to a technical issue on our side, we will work with you to resolve the issue. If we cannot resolve it within a reasonable time, we may offer a refund.
- Instant delivery / downloads: Once a digital product has been delivered or accessed, refunds may be limited.
If you believe you are eligible for a refund, please contact us with your order details.
Exchanges / Replacements
Digital products are generally not eligible for exchange. If a file is corrupted or incomplete, we will provide a corrected version or restored access.
Support & Contact
If you have questions about a product, need help accessing your purchase, or would like to request a refund review, please contact us using our contact page:
Business name: MoonKnight